MERCY AWOMBO
Dedicated Administrator & Customer Experience Professional
Lagos, NG.About
Highly dedicated and detail-oriented professional with a proven track record in administrative management, customer service, and digital content creation. Leverages strong organizational and communication skills to enhance operational efficiency, foster collaborative environments, and deliver high-quality written content that consistently meets organizational objectives and drives client satisfaction.
Work
Iris Luxury Homes
|CUSTOMER SERVICE
Lekki, Lagos, Nigeria
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Summary
Provided exceptional customer support, resolved inquiries, and processed transactions to ensure a seamless client experience.
Highlights
Delivered exceptional customer support, effectively resolving inquiries and issues via phone, email, and chat to maintain high satisfaction levels.
Cultivated positive client relationships, enhancing loyalty and contributing to a superior overall customer experience.
Efficiently processed orders, managed returns, and meticulously maintained accurate records in a fast-paced environment.
Queen Debby Foundation
|PROJECT/SOCIAL MEDIA MANAGER
Remote, Lagos, Nigeria
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Summary
Managed social media platforms and developed engaging content to enhance online presence and support foundation initiatives.
Highlights
Managed and optimized social media platforms, contributing to increased online engagement and brand visibility.
Created compelling digital content, including articles, 'Artiiary' (likely creative content), and circulars, to communicate key messages.
Authored articles and promotional materials, effectively conveying the foundation's mission and activities to target audiences.
Nurturight
|ADMINISTRATOR
Lagos, Lagos, Nigeria
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Summary
Managed diverse administrative functions, including event coordination, procurement, and data management, to support organizational operations.
Highlights
Coordinated and executed successful internal and external events, managing logistics and ensuring seamless execution.
Managed procurement of office stationary and supplies, optimizing inventory levels and ensuring resource availability.
Prepared and distributed essential communications, including memos, reports, and meeting minutes, maintaining clear documentation.
Maintained accurate stock records and performed data entry, contributing to efficient operational oversight.
Assisted in the recruitment process, supporting administrative tasks to streamline candidate onboarding.
Belushi
|STORE MANAGER
Festac town, Lagos, Nigeria
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Summary
Oversaw daily store operations, managed staff, and ensured efficient inventory and transaction processes.
Highlights
Assisted in the recruitment process, contributing to building a capable and efficient team.
Delegated duties effectively among staff, optimizing workflow and ensuring operational efficiency.
Managed bookkeeping and generated reports/memos, ensuring accurate financial records and clear communication.
Oversaw purchasing of stationeries and confirmed transactions, resolving disputes to maintain smooth operations.
Maureen's Beauty Parlour
|PERSONAL ASSISTANT/CUSTOMER REPRESENTATIVE
Festac town, Lagos, Nigeria
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Summary
Provided administrative and customer support, managing communications, social media, and client assistance.
Highlights
Managed incoming calls and communications, ensuring timely and professional responses.
Handled social media platforms, enhancing online presence and engagement for the business.
Provided direct assistance to customers, guiding them through purchases and improving their shopping experience.
Organized and participated in trade fairs, actively promoting products and engaging with potential clients.
Education
Kogi State University
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Bachelor
Business Administration
Courses
Business Management
Financial Analysis
Marketing Strategies
Organizational Behavior
Critical Thinking
Problem-Solving
Effective Communication
ST. Mattews College
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Diploma
Data Processing and Desktop Publishing
Courses
Data Management
Software Applications for Desktop Publishing
Digital Content Creation
Document Design
Data Analysis
Modern Publishing Tools
Festac Grammar School
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O'LEVELS
General studies
Command Children's School
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FIRST SCHOOL LEAVING CERTIFICATE
General studies
Languages
English
Skills
Communication Skills
Customer Service, Teamwork, Critical Thinking, Written Communication, Verbal Communication.
Administrative Support
Event Organization, Stationary Procurement, Meeting Minutes, Stock Keeping, Memos, Reports, Data Entry, Recruitment Assistance, Bookkeeping.
Digital Content Management
Social Media Management, Content Creation, Article Writing, Circulars, Desktop Publishing, Data Processing.
Customer Relationship Management
Client Satisfaction, Issue Resolution, Order Processing, Returns Handling, Client Loyalty.
Office Management
Delegation, Transaction Confirmation, Dispute Resolution, Record Keeping.